Customer Service Advisor

Customer Service Advisor | Carryduff, United Kingdom | On-site | £27,976.00 per year

This employer is seeking a dedicated Customer Service Advisor to join a dynamic financial services contact centre team. The role offers a rewarding career with an emphasis on providing excellent customer support and maintaining strong relationships.

The Role

• Deliver outstanding customer service at the first point of contact, contributing to organizational goals.
• Educate customers on banking services and guide them to the most suitable options.
• Accurately and compliantly complete processes, ensuring a seamless customer experience.
• Proactively identify and mitigate gaps to ensure positive customer outcomes.
• Conduct financial reviews and provide customers with accurate information for informed decisions.
• Manage diary and balance proactive conversations with planned customer meetings.

What You'll Need

• Experience in a customer service environment with proven relationship management skills.
• Excellent organizational and time management abilities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and other relevant technology.
• A customer-focused attitude and a background in a regulatory environment.
• Values such as process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, and entrepreneurship.

What's On Offer

• Annual salary of £27,976.00.
• Hybrid work model with 2 days in the office after initial training.
• Access to a comprehensive benefits package including discounts, wellbeing resources, and financial advice.
• Opportunities for professional development and progression within a supportive team.

Apply via Haystack today!