Customer Service Advisor

Customer Service Advisor | Carryduff, United Kingdom | On-site | £27,976.00 per year This employer is seeking a dedicated Customer Service Advisor to join a dynamic financial services contact centre team. The role offers a rewarding career with an emphasis on providing excellent customer support and maintaining strong relationships. The Role • Deliver outstanding customer service at the first point of contact, contributing to organizational goals. • Educate customers on banking services and guide them to the most suitable options. • Accurately and compliantly complete processes, ensuring a seamless customer experience. • Proactively identify and mitigate gaps to ensure positive customer outcomes. • Conduct financial reviews and provide customers with accurate information for informed decisions. • Manage diary and balance proactive conversations with planned customer meetings. What You'll Need • Experience in a customer service environment with proven relationship management skills. • Excellent organizational and time management abilities. • Strong verbal and written communication skills. • Proficiency with Microsoft Office and other relevant technology. • A customer-focused attitude and a background in a regulatory environment. • Values such as process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, and entrepreneurship. What's On Offer • Annual salary of £27,976.00. • Hybrid work model with 2 days in the office after initial training. • Access to a comprehensive benefits package including discounts, wellbeing resources, and financial advice. • Opportunities for professional development and progression within a supportive team. Apply via Haystack today!