Remedy Developer

Job Overview: We are seeking a skilled CMDB Dashboard Developer to design, develop, and maintain dashboards and reporting solutions for Configuration Management Database (CMDB) systems. The ideal candidate will have hands-on experience with BMC Helix CMDB, Remedy ITSM, and related modules, along with a strong understanding of ITIL processes and data analytics. This role requires expertise in dashboard creation, data analysis, and technical competencies to support CMDB governance and reporting needs.

Responsibilities: Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders. Design, develop, and troubleshoot CMDB dashboards and KPI scorecards. Create interactive dashboards, scorecards, KPIs, and executive reports. Develop automated reporting and scheduled distribution of dashboards. Analyze large CMDB datasets to identify data quality issues such as duplicate CIs, orphaned CIs, missing attributes, and relationship inconsistencies. Document dashboard designs, data sources, KPI definitions, and reporting standards. Develop executive-level reporting to demonstrate CMDB maturity and business value.

Qualifications: 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules. Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships. Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies. Knowledge of ITIL Service Asset & Configuration Management (SACM) processes. Strong SQL and data analysis capabilities. Experience with data modeling, ETL concepts, and integration reporting. Experience working with APIs, integrations, and external data sources. Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.

Preferred: BMC Helix or Remedy certification, ITIL Foundation certification, and experience with Power BI, Tableau, or enterprise analytics platforms.

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Pay Range: $70/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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