Desktop Support

Location

Fishkill, NY (Onsite)

Duration

6 months contract

Pay Rate

$30/hr. on W2

Shift Timing

40hrs/week (4 days/week and 10hr/day. Either Sunday to Wednesday OR Wednesday to Saturday)

Position Overview

The Technology Support role is responsible for providing a high level of technology support to employees across headquarters, stores, regional offices, distribution centers, and remote locations. The role focuses on understanding employees’ technology needs, assessing and resolving device hardware and application issues, and delivering a consistently positive customer experience. The individual will provide support both on-site and remotely while ensuring issues are handled efficiently and in a timely manner.

Key Responsibilities

• Provide an exceptional technology experience by listening to employees, asking questions, soliciting feedback, and understanding their device hardware and application issues, requests, and needs.
• Assess and respond to customer technology issues in an efficient and timely manner.
• Determine appropriate and alternative solutions using defined procedures and available options.
• Research, diagnose, resolve, or escalate technical and procedural issues through multiple service channels, tools, and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing high-quality service both in person and virtually.
• Ensure consistency in service quality and capabilities to maintain a high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products within a technology support environment.
• Develop and maintain good relationships with business partners and employees at all levels of the organization.
• Learn and apply process and technical knowledge to solve problems effectively.
• Multitask while keeping stakeholders informed.
• Take personal accountability for meeting key performance measurements.

Key Skills & Attributes

• Excellent interpersonal and customer service skills.
• Ability to develop and maintain good relationships with business partners and employees at all levels.
• Strong problem-solving skills.
• Ability to assess, diagnose, resolve, or escalate technical and procedural issues.
• Ability to multitask while keeping stakeholders informed.
• Ability to work effectively in both on-site and remote support environments.
• Understanding of relevant technologies and application products.