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M365 Copilot Systems Analyst-Onsite(only local consultants to Austin TX)

Conquest ConsultingAustin, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationAustin, TX, United States
Microsoft OfficeGenerative AIAzurePower BISharePointITIL

Job description

Job Title : M365 Copilot Systems Analyst (Microsoft 365 Copilot & AI Platform Specialist.)

Location: Austin, TX Onsite


Must be local to Austin

The Role:

Our client needs a senior Microsoft 365 Copilot & AI Platform Specialist. You will manage Client’s enterprise Copilot setup, fix complex technical issues, ensure proper security and access controls, and track how the agency uses AI.

4 Core Focus Areas

  1. Copilot Platform Management
    • Manage M365 Copilot licenses, credits, service health, and new features.
    • Keep technical docs and standard procedures updated.
  2. Tech Support & Escalations
    • Solve advanced issues with Microsoft Graph data grounding, permissions, Teams/SharePoint links, and custom AI agents.
    • Work directly with Microsoft Support for root-cause fixes.
  3. Security, Governance & Integrations
    • Partner with IT Security to control who can access what.
    • Connect and verify tools like Copilot Studio, Power Platform, SharePoint, and Power BI.
  4. Analytics & Adoption
    • Build dashboards to track Copilot usage, system health, and overall business value for leadership.

Key Requirements

  • Total Experience: 8+ years in large-scale Microsoft 365 enterprise support.
  • Specialized AI Experience: 2+ years of hands-on work with M365 Copilot, Power Platform, or cloud automation.
  • Must-Have Tech: M365 Copilot, Copilot Studio, Microsoft Graph, Entra ID (Azure AD), SharePoint Online, Teams, and Power Platform.
  • Process Skills: Experience with ITIL service management and complex permission/identity troubleshooting.

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