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Full timeTechnology

Desktop Support Analyst

HAYSSydney, New South Wales🇦🇺Australia

Why this role stands out

This hybrid Desktop Support Analyst role offers excellent career development within a globally recognized law firm, providing exposure to modern enterprise technologies and a supportive team culture. You'll thrive here if you have strong troubleshooting skills and a passion for delivering exceptional user support in a dynamic environment. Apply now to join a reputable organization with competitive compensation and benefits!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, New South Wales, Australia
ServiceNowTicketing Systems

Job description

Desktop Support Engineer Permanent Role Sydney

Your new company
A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide. With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.
What you'll need to succeed

  • Experience providing Level 1/2 desktop support within a Windows environment
  • Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies
  • Experience using ITSM platforms such as ServiceNow or similar ticketing systems
  • Understanding of Microsoft 365 technologies and end-user support best practices
  • Knowledge of VoIP, mobile, and internet technologies
  • Exposure to networking equipment including switches, routers, and patch panels
  • Experience supporting Audio Visual (AV) and meeting room technologies
  • Familiarity with ITIL processes and Change Management principles
  • Strong troubleshooting, communication, and customer service skills
  • Ability to manage competing priorities and provide exceptional user support

What you'll get in return
  • Permanent opportunity with a highly regarded global organisation
  • Exposure to modern technologies and enterprise-scale IT environments
  • Collaborative and supportive team culture
  • Career development and ongoing learning opportunities
  • Opportunity to work in a client-facing support environment where service excellence is highly valued
  • Competitive salary and employee benefits package
  • Flexible and inclusive workplace culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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