Project Manager/Scrum Master

Lead and manage both operational and project-based work for the M365 team using Kanban methodology. This role combines Scrum Master facilitation with hands-on project management to ensure efficient delivery of services and initiatives across Microsoft 365 platforms and related enterprise tools.

Scrum Master/Agile Facilitation
• Facilitate daily stand-up meetings and ensure team alignment on priorities
• Manage Kanban board, ensuring workflow optimization and WIP (Work in Progress) limits
• Coach team members on Agile/Kanban best practices
• Facilitate retrospectives and continuous improvement initiatives

Project Management
• Plan, execute, and deliver M365-related projects on time and within scope
• Develop project schedules, resource plans, and risk mitigation strategies
• Coordinate with stakeholders across IT and business units

Operational Management
• Oversee day-to-day operational work for M365 services
• Prioritize and triage incoming requests and incidents
• Manage service level agreements (SLAs) and operational metrics

Experience
• 5-7 years of experience in IT project management or Scrum Master roles
• Proven track record managing both operational and project work simultaneously
• Experience facilitating Agile ceremonies in a Kanban environment

• PMP, CAPM, or equivalent project management certification

• ITIL Foundation v4

Skills
• Strong understanding of Kanban methodology and metrics
• Excellent facilitation and servant leadership abilities
• Experience with project management tools (GitLab, Jira)
• Strong stakeholder management and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Risk management and problem-solving capabilities

Preferred Qualifications
• Familiarity with PowerShell scripting for M365 automation
• Experience with Microsoft Graph API
• Previous experience in hybrid cloud environments