Change Manager

Job Description:

Job Title: Business Change Manager

Location: Remote (with occasional travel to Lichfield and operational sites as required)

Hours: Full-Time, 37.5 hours/week

About the Organisation

The organisation are a market-leading specialist care provider delivering person-centred support for over 3,500 adults and children with complex needs, learning disabilities, autism, and brain injuries across the UK. Supported by a dedicated workforce of over 11,000 employees across hundreds of local services, their core purpose is empowering the people we support to live fulfilling, independent, and meaningful lives.

As part of their commitment to continuous improvement, operational excellence, and digital transformation, they are continuously evolving their ways of working to better serve their operational care teams and central support functions.

Role Overview

Reporting to the Head of PMO, the Business Change Manager bridges project delivery teams and core operations. You will lead end-to-end change managementdriving employee adoption, minimizing operational disruption, and realizing measurable business benefits across digital systems, processes, and strategic business initiatives.

Key Responsibilities

• Change Strategy: Develop and execute tailored change strategies, conduct impact assessments, and maintain enterprise change heatmaps within operational rhythms.
• Stakeholder and Communications: Deliver engaging communication plans, facilitate interactive workshops, and build operational capability across central and service teams.
• Benefits and Process Improvement: Partner with PMO leads to track benefits realization and produce end-to-end process maps (BPMN/UML preferred) to underpin new ways of working.
• Post-Go-Live Support: Evaluate post-launch changes, gather feedback, and embed continuous improvement principles across relevant teams.

Key Requirements

• Qualifications: Professional accreditation in Change Management (eg, APMG Change Management, CCMP, CMI, or equivalent).
• Experience: Proven track record in end-to-end change management, driving post-change user adoption, and process improvement.
• Skills: Excellent workshop facilitation, stakeholder engagement, and project/programme framework awareness.
• Mobility: Full UK Driving License (required for periodic site travel).

If this sounds like you, please get in touch for more information!

£60000/year

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