Self-Service Adoption Data Analyst

The Data Analyst sits in the Global Squad within our Digital Sales Experience team. This role is critical to our self service adoption (SSA) initiatives and aims to increase traffic to self service pages by providing data driven insights and recommendations. The successful candidate will work closely with cross functional teams, including self service, legal, marketing, and agency partners, to improve the customer experience, increase customer awareness, articulate the financial value of self service, and support the achievement of ANZ Digital Self Service Scorecard Targets.

Responsibilities

• Analyse self service data to identify trends, patterns, and insights that drive strategic decision making
• Identify opportunities based on insights to increase traffic and improve the user experience on to drive self service adoption
• Collaborate with cross functional teams to improve the customer experience and increase customer awareness of our digital content
• Determine and communicate the financial and non financial benefits of self service to stakeholders
• Support the achievement of ANZ Digital Self Service Scorecard Targets by providing data driven insights and recommendations
• Utilise data science capabilities to analyze customer behavior, inform strategy, and improve the self service journey

Role Location: Melbourne

Role Type: Opportunity until September

Qualifications

• Ability to identify, describe, quantify and prioritise opportunities, build business cases and influence stakeholders, and work with squad members to deliver outcomes
• Experience combining disparate data from multiple sources to create a complete understanding of a problem or opportunity
• Strong analytical skills and ability to analyze complex data sets
• Proficiency in data analysis tools such as Python, R, or SQL
• Commercial and financial acumen - understand and articulate business drivers and levers
• Strong understanding of digital marketing and customer journey optimization

Benefits

We offer a range of benefits tailored to the countries in which we operate, including Health and Wellbeing programmes and flexible working arrangements.

We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.