Technical Writer

An established financial services organization is seeking a Technical Writer or Documentation Specialist in Northern Virginia or Pensacola, FL to develop clear, user-friendly documentation and support SharePoint-based knowledge management initiatives. This role combines technical writing, content governance, and collaboration with enterprise teams to improve documentation quality and accessibility.

No Third party candidates!!!

About the Opportunity:

• Shift: Day shift


• Schedule: Monday to Friday


• Hours: Standard business


• Setting: Hybrid (3 days onsite per week in either Northern Virginia or Pensacola, FL

Responsibilities:

• Develop, write, and maintain technical documentation such as user guides, SOPs, administrator guides, and process documents


• Translate complex technical concepts into clear, concise, and user-friendly content


• Design, administer, and maintain SharePoint sites, libraries, navigation, and metadata structures


• Build and enhance SharePoint solutions using pages, lists, web parts, workflows, and integrations


• Partner with business and technical stakeholders to gather requirements, validate content, and support knowledge management initiatives

Qualifications:

• 10 years of experience in technical writing, documentation development, or knowledge management


• Bachelor's degree in Technical Writing, Communications, Information Systems, or a related field


• Experience supporting enterprise systems, applications, or technical teams


• Strong technical writing, editing, and documentation skills


• Ability to translate complex technical information into clear, actionable content


• Strong communication, stakeholder engagement, and collaboration skills


• Strong attention to detail and commitment to quality


• Ability to manage multiple priorities and work independently

Desired Skills:

• SharePoint administration experience including site design, document libraries, governance, and content management


• Experience developing SharePoint solutions using pages, lists, workflows, and integrations


• Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Teams, and SharePoint


• Familiarity with Agile and Software Development Lifecycle (SDLC) methodologies


• Experience with diagramming tools such as Microsoft Visio


• Knowledge of information architecture, content strategy, and knowledge management best practices


• Experience using AI tools such as Microsoft Copilot to improve documentation efficiency and content management processes