Information Technology_USA - USA_Lead

Location: Remote, preferable in OH (Cincinnati OH 45215)
Duration: 6 Months initially



Job Summary

The Salesforce Administrator is responsible for the day-to-day administration, configuration, support, and maintenance of the Salesforce platform. This role ensures users have appropriate access, system functionality aligns with business requirements, security controls are enforced, and the platform remains reliable, compliant, and effective for end users. The administrator partners with business stakeholders to implement declarative solutions, support adoption, and maintain overall system health.

Key Responsibilities

User & Access Management

Create, update, and deactivate user accounts in a timely manner
Manage role hierarchy, profiles, permission sets, and access controls
Maintain user access in alignment with business needs and security requirements
Enforce system security policies and user access standards
Configuration & Customization

Create and maintain custom objects, fields, and record types
Configure page layouts, Lightning pages, and components
Develop and maintain validation rules, formulas, and other declarative configurations
Translate business requirements into scalable Salesforce solutions using clicks-not-code tools where appropriate
Support ongoing platform enhancements and configuration changes
Security & Compliance

Configure and maintain object-level and field-level security
Manage sharing rules and support access reviews and audits
Monitor the platform for compliance with internal policies and governance requirements
Assist with security reviews, documentation, and remediation of access-related issues
System Maintenance & Monitoring

Monitor system storage, usage, and overall platform performance
Evaluate and implement Salesforce seasonal release updates and feature changes
Track licenses, user activity, and system adoption metrics
Help ensure platform stability, data integrity, and operational readiness
End-User Support & Training

Provide end-user support, troubleshoot issues, and manage tickets through resolution
Onboard new users and deliver system training sessions
Create and maintain user guides, process documentation, and knowledge base content
Promote user adoption by sharing best practices and supporting process consistency
Qualifications

Bachelor’s degree.
Experience administering Salesforce in a business environment
Strong understanding of Salesforce standard and declarative administration capabilities
Knowledge of user security model, profiles, permission sets, roles, and sharing
Experience supporting users, gathering requirements, and documenting business processes
Strong problem-solving, communication, and organizational skills
Salesforce Administrator certification preferred






 

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.