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VTC Administrator (Fort Belvoir, VA) with Security Clearance

22nd Century Technologies, Inc.Fort Belvoir, VA🇺🇸United States

Why this role stands out

Step into a vital role supporting high-level communications for the DLA, offering significant opportunities for technical growth and skill development in a reputable organization. You'll thrive here if you're a proactive mid-senior professional with a keen eye for detail and a commitment to exceptional service, especially if you possess a security clearance. Don't miss this chance to contribute to critical operations and advance your career in a dynamic environment.

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeOn Site
LocationFort Belvoir, VA, United States
Scheduling

Job description

Title: VTC Administrator
Client: DLA
Location: Fort Belvoir, VA Works under general supervision, providing support for DLA Information Operations AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.

Responsibilities

  • Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service
  • Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead
  • Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead
  • Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time
  • Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead
  • Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead
  • Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
  • Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
  • Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead
  • Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
  • Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
  • Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead
  • Provide software and configuration updates as required by DOD IA directives, in coordination with the lead
  • Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting
  • Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides
  • Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities Minimum experience:
  • Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing arena, including deployment, trouble shooting, supporting VTCs in a dynamic environment
Security Clearance:
  • Secret
Certification Requirements
  • DoD Approved 8570 Baseline Certification: Category IAT Level II (Security + CE)
  • DLA Approve CE Certification (CCST)- Willing to get CCST within 45 days of joining

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