Technical Support Analyst 3

Job ID: (807893)

Technical Support Analyst 3

Location: Petersburg, VA 23803

Duration: 6+ Months

Client: VDH

Onsite Job

Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.

Key Responsibilities

·        Technology Needs Assessment

o   Evaluate district needs for hardware, software, systems, and upcoming technology projects.

o   Track current and future initiatives, issues, concerns, and action items.

·        Technical Support & Troubleshooting

o   Provide technical assistance for applications, hardware, and system-related issues.

o   Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.

o   Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

·        Systems Maintenance & Documentation

o   Document, maintain, upgrade, or replace hardware and software systems.

o   Maintain accurate district asset inventory records.

·        Procurement & Security

o   Review and recommend procurement of information technology equipment.

o   Maintain required security controls over software and related systems.

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·        User Support & Technology Guidance

o   Advise users on available technologies that support business needs.

o   Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

·        Issue Escalation

o   Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

·        Experience supporting office relocations, including server moves and telephone setup.

·        Experience initiating or supporting Electronic Health Records (EHR) implementation.