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Technical Support Analyst (Onsite)

GSK Solutions Inc.Petersburg, VA🇺🇸United StatesPosted 6 Aug 2026

Quick Overview

Salary
€40/hr
Work Type
On Site
Level
Mid Senior

Job Description

Job Title

Technical Support Analyst (Onsite)

Location

Petersburg, VA

Duration

3 Months

Pay Rate

$40/hr on W2 / 1099 all inclusive 

Interview Type

In Person Only

Note

This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Job Description

Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.

 

Key Responsibilities

  • Technology Needs Assessment

    • Evaluate district needs for hardware, software, systems, and upcoming technology projects.

    • Track current and future initiatives, issues, concerns, and action items.

  • Technical Support & Troubleshooting

    • Provide technical assistance for applications, hardware, and system-related issues.

    • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.

    • Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

  • Systems Maintenance & Documentation

    • Document, maintain, upgrade, or replace hardware and software systems.

    • Maintain accurate district asset inventory records.

  • Procurement & Security

    • Review and recommend procurement of information technology equipment.

    • Maintain required security controls over software and related systems.

  • User Support & Technology Guidance

    • Advise users on available technologies that support business needs.

    • Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

  • Issue Escalation

    • Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

 

Additional Experience (Preferred)

  • Experience supporting office relocations, including server moves and telephone setup.

  • Experience initiating or supporting Electronic Health Records (EHR) implementation.

Top Skills & Years of Experience

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management

Required

1

Years

General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams

Required

1

Years

Experience leading meetings, configuring audio equipment

Required

1

Years

Experience toubleshooting hardware and software-hands on or from a service desk

Required

1

Years

Experience creating professinal communications to users

Required

1

Years

Demonstrated success in managing and prioritizing work

Required

1

Years

Must have basic understanding of writing technical processes and instructions to simply processes for user.

Required

1

Years

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed

Required

1

Years

Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.

Required

1

Years

Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues

Required

1

Years

Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia

Required

1

Years

Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh

Required

1

Years

Must demonstrated success working as a team member and collaborating to achieve objectives.

Required

1

Years

Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup

Highly desired

1

Years

Excellent project management skills and ability to manage multiple priorities

Highly desired

1

Years

 

Recruiter Details

Contact: Sameer - - Seven one nine – two three nine – Five five five five

Skills

EHR
Electronic Health Records
Procurement
Technical Support

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