{ Entry Level} Inside Sales Representative - Charlotte, NC

Job Description
Job Description
Charlotte, NC Office
Full-Time - 100 % Work On-Site
Basic Function
The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.

Key Responsibilities
Customer Service & Sales Support
Respond to inbound calls, emails, and online inquiries
Provide customers with product, pricing, and availability information
Process orders, returns, replacements, and account updates
Troubleshoot basic order or service issues and follow standard workflows
Maintain accurate documentation in CRM and internal systems
E-Commence
Inside Sales & Revenue Support
Prepare quotes within established pricing guidelines
Conduct routine outbound follow-ups on quotes and open orders
Identify upsell and cross-sell opportunities
Support field sales teams with documentation, samples, and scheduling
Maintain strong product knowledge to guide customers effectively
Workload Expectations
Manage high-volume daily customer communication
Complete 5–15 quotes per day depending on complexity
Process 20–40 orders or service tickets per day
Maintain consistent follow-up on assigned quotes and customer needs
Perform other related duties as assigned
Success in This Role Looks Like
Accurate and timely order entry
Consistent quote turnaround and follow-up
High customer satisfaction scores
Strong collaboration with internal and field sales teams
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Job Competencies
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Budget
Computer Skills
Conflict Management
Customer Service
Decision Making
Problem Solving
Product Expertise
Project Management
Results Driven
Sales Goal
Business Acumen
Sales Skills
Self-Development
Strategic Thought
Technical Skills
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Education / Training
This position requires a high school diploma.

Qualification/Experience
1–3 years of inside sales, customer service, or order management experience
Strong communication, organization, and multitasking skills
Ability to work effectively in a fast-paced environment
Computer & Technical Skills
Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems
Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).