Digital & CX Support Specialist

Working for Cricket Australia means that you become a part of Australia's proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent. As an organisation, we are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences. This is your opportunity to join a purpose led organisation that truly makes a difference to Australians. Working for Cricket Australia means that you become a part of Australia's proud history and help us look toward the future . Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent .

As an organisation, we are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally. Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians. ABOUT THE ROLEThis is an exciting time for us, as we have created a brand-new Digital & CX Support Specialist role within our Digital and Technology Department . This 9-month fixed term role will s upport the delivery of exceptional digital and customer experiences across Australian Cricket's digital ecosystem by coordinating website operations, digital content publishing, customer feedback programs, and performance insights.

The role works closely with the Digital and Technology and cross-functional teams to ensure engaging, data-informed experiences that drive participation, fan engagement, and commercial outcomes across the Play, Attend and Follow customer journeys. Reporting to the Senior Product Manager, you'll be responsible for :Provid ing operational support and coordination for State & Territory and Big Bash websites, working closely with Product, Marketing, Content, Community Cricket and Commercial teams to deliver non-editorial content and campaigns.

Lead ing digital publishing and performance management, maintaining publishing calendars, monitoring performance metrics, identifying optimisation opportunities, and supporting audience growth and engagement across Play, Attend and Follow segments. Execut ing match day and commercial digital operations, ensuring timely content delivery, campaign activation, sponsorship fulfilment, and a seamless digital experience across all web properties. Design ing surveys in conjunction with CX team and business units to help uncover customer pain points, test hypotheses, and evaluate initiatives.

Coordinat ing with cross-functional teams (E.g. Data & Technology) to ensure timely and accurate survey distribution across key customer journeys (play, attend, follow).Build ing and maintain ing dashboards and reports to help stakeholders extract actionable insights from survey data.

WHO WE ARE LOOKING FORQualifications:Relevant Tertiary qualificationsEssential skills, competencies and experience:Excellent attention to detail and quality assuranceExcellent written and verbal communication skills. Ability to build strong stakeholder relationships and work collaboratively across teams. Excellent organisational and time management skills, with the ability to manage competing priorities, adapt to changing business needs, and consistently deliver against deadlinesComfort working in a fast-paced environments with the occasional after-hours event support.

Strong problem solving and issue resolution capabilitiesDesirable skills, competencies and experience :Experience working within sporting, media, membership or consumer-focused digital environmentsExperience in customer experience, research, marketing, or a related fieldExperience with CMS platforms and website content managementStrong analytical skills with experience in survey tools, dashboards and ExcelA passion for cricketWHAT'S IN IT FOR YOU?Our employees a t Cricket are gifted an additional week of leave at the end of the season!

As a CA employee, you will also have other benefits including:Tickets to the Cricket for you to take your friends and family and experience Australia's favourite game!A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn't limited to working remotely)D iscounts from our partners such as A SICS and salary packaging optionsA multitude of leave types including paid parental leave and volunteer leaveOUR CULTURECricket is a sport for all Australians and our workplace reflects that.

We recognise our differences are our strength and a diverse and inclusive workforce is fundamental to our success . We strongly encourage Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people of colour, gender, LGBTIQ+ people, people with diverse religious beliefs and people with a disability to apply. Our culture is founded on our values:AspireRespectLead togetherAustralian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.

If you need assistance or adjustments to fully participate in the application process, please contact submit your application via the link by 1 1:59 pm September 6, 2026 . In the meantime, follow us on our socials via via and via our website