Technical Writer

Communications Specialist

Working in a fast-paced IT Financial Services environment a Communications Specialist serves an essential and rewarding role as the conduit between Fiserv and our clients, composing, formatting, and sending written communications to internal and external clients for the purpose of informing them of details regarding data center migrations.

Collaborating with cross-functional business partners, the Communication Specialist gathers data needed to inform and complete assigned publications. Utilizing the information gathered, Communications Specialists create content that is understandable for the intended audience and is in accordance with Fiserv client facing verbiage, writing standards and communications template.

Communication Specialists create written materials that range from short (one page) to very lengthy (multiple pages) and single communications to many communications over several months, for a single topic, requiring effective project management skills.

Fulfilling a critical role in our business, one that is often demanding, requires that the Communications Specialist employ strong task management skills to produce a high a volume of communications, while managing competing priorities, unexpected deadlines and no notice requests.

This position allows one to work independently and in a team all in one! Associates must be able to successfully manage their projects independently, while we work together to review all communications that are prepared and assist each other as needed to support our strong team environment.

Additional Responsibilities:

• Create client facing forms using Microsoft Forms.

• Work with teammates to assist in reviewing and approving publications they have prepared.

Basic Qualifications for Consideration:

• Background in professional writing/communications (2 or more years of experience)

• Experience in writing, proofing reading/editing and distributing communications to external clients and internal stakeholders (2 or more years of experience)

• Experience with creating and sending client communications and/or Incident Management communications (2 or more years of experience)

• Business acumen to support an understanding of the organization and our business with the technical skills required to complete assignments

• Ability to work independently and in a team environment. Understand the needs of the team and individuals to work towards joint resolutions

Required Skills, Experience:

• Bachelor’s degree in English, Communications or Technical Writing or equivalent experience

• Minimum 2 years direct corporate communications, technical writing, or professional writing experience in a corporate environment

• Excellent writing and communication skills

• Strong organization skills

• Flexible, able to manage multiple projects at one time, able to shift priorities quickly

• Excellent English skills (verbal and written)

• Multitasking and ability to prioritize projects to meet challenging and changing deadlines

• Communication – comfortable talking to all levels of associates including managers and senior leaders

• Strong Microsoft Office, Word, Excel, Forms, Teams, SharePoint

• ServiceNow knowledge a plus