Managed Services / Bus Apps Operations Lead-DWH (Remote)

Job Title

Managed Services / Bus Apps Operations Lead – DWH (Remote)

Location

Remote

Duration

6 Months

Interview Type

Virtual

Description

The Managed Services / Bus Apps Operations Lead is responsible for leading end-to-end delivery, strategy, and optimization of various Business Applications across Commercial, Quality, R&D, and Corporate domains within the life sciences industry. This role combines technical architecture expertise, client engagement leadership, and managed services delivery to support emerging biopharma and mid-sized pharmaceutical organizations.

Key Responsibilities

1. Veeva Vault Strategy & Architecture

• Lead the design, configuration, and optimization of Veeva Vault applications including:

  • PromoMats, MedComms, CRM

  • QualityDocs, QMS, Training

  • CTMS, eTMF, RIM

• Define scalable architecture and implementation strategies to improve deployment timelines and operational efficiency

• Drive innovation initiatives (e.g., accelerators, AI-enabled use cases) to enhance platform value

2. Corporate/Enabling Functions Domain Expertise

• Provide expertise for core Corporate platforms to support Enabling business functions, such as:

  • Legal

  • Finance

  • Training

3. Client Engagement & Delivery Leadership

• Manage a portfolio of life sciences clients across therapeutic areas such as oncology, neuroscience, and rare diseases

• Serve as a trusted advisor to business stakeholders, translating regulatory and commercial requirements into technical solutions

• Lead cross-functional delivery teams (onshore/offshore) and ensure high-quality project execution

3. Managed Services & Operations

• Oversee managed services delivery including ticketing workflows, SLAs, and support models

• Optimize internal processes using tools such as Jira to improve service efficiency and governance

• Ensure ongoing system performance, user adoption, and continuous improvement

4. Business Development & SOW Management

• Partner with leadership to:

• Scope new opportunities

• Estimate project budgets and timelines

• Develop Statements of Work (SOWs)

• Support client expansion and account growth initiatives

• Collaborate with strategic partners (e.g., Veeva, Agiloft)

5. Compliance, Validation & GxP

• Ensure all implementations adhere to GxP validation standards

• Lead validation activities including:

• Requirements documentation

• Traceability matrices

• UAT, PQ, and system testing

• Maintain audit readiness and regulatory compliance

6. Team Leadership & Mentorship

• Lead and mentor business analysts, consultants, and technical teams

• Manage performance evaluations and career development

• Foster a collaborative, high-performing delivery culture

Top Skills

Required Qualifications

• Bachelor’s or Master’s degree in Biomedical Sciences, Life Sciences, or related field

• 8+ years of experience in life sciences consulting, business analysis, or Veeva Vault implementation

• Deep expertise across Veeva Vault ecosystem (Commercial, Quality, and R&D modules)

• Strong understanding of GxP validation and regulatory compliance

• Proven experience leading cross-functional and global delivery teams

Preferred Qualifications

• Veeva Vault System Administrator Certification

• Experience with Agile tools (e.g., Jira) and enterprise platforms (Coupa, Agiloft, Salesforce CRM, NetSuite)

• Exposure to AI/GenAI use cases in life sciences or commercial operations

• Strong background in client relationship management and business development

Key Skills

• Veeva Vault Configuration & Architecture

• Business Analysis & Requirements Gathering

• GxP Validation & Compliance

• Client Engagement & Stakeholder Management

• Managed Services Delivery

• Leadership & Team Development

Why This Role

This role is ideal for a results-driven leader passionate about advancing life sciences technology solutions, driving operational excellence, and delivering impactful outcomes for biopharma clients.

Recruiter

Contact: Ramakrishna -