Operations & Project Management

Business Analyst

Xoriant CorporationRaleigh, NC🇺🇸United States

Why this role stands out

Elevate your career with this dynamic Business Analyst role at Xoriant, where you will drive impactful Salesforce solutions while enjoying the perfect balance of a flexible hybrid work environment. You will thrive here if you are a strategic problem-solver who excels at bridging the gap between business needs and technical execution within a collaborative, high-growth team. Apply today to showcase your expertise and take the next step in your professional journey with a company dedicated to your ongoing development.

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationRaleigh, NC, United States

Stakeholder ManagementBusiness Analysis

Job description

Job Requirements
Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud.

Salesforce Administrator certification at minimum.
Strong hands-on experience with the Salesforce platform.
Experience beyond traditional administrator-level work, including business analysis, solution evaluation, and delivery ownership.
Ability to gather and document business requirements, process flows, user stories, and acceptance criteria.
Experience collaborating across business, product, operations, and technical teams.
Experience supervising testing, managing defects, and leading UAT through business sign-off.
Strong stakeholder management, communication, and problem-solving skills.
Ability to quickly learn custom Salesforce functionality and business processes.