Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Raleigh, NC, United States
Posted
14 hours ago
Stakeholder ManagementBusiness Analysis
Job Description
Job Requirements
Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud.
Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud.
- Salesforce Administrator certification at minimum.
- Strong hands-on experience with the Salesforce platform.
- Experience beyond traditional administrator-level work, including business analysis, solution evaluation, and delivery ownership.
- Ability to gather and document business requirements, process flows, user stories, and acceptance criteria.
- Experience collaborating across business, product, operations, and technical teams.
- Experience supervising testing, managing defects, and leading UAT through business sign-off.
- Strong stakeholder management, communication, and problem-solving skills.
- Ability to quickly learn custom Salesforce functionality and business processes.
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