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Business Analyst, Sacramento, CA (Onsite)

TrorSacramento, CA🇺🇸United StatesPosted Oct 19, 2026

Why This Role Stands Out

This Business Analyst role offers a significant opportunity to drive a critical contact center modernization project for a government agency, developing your documentation and training expertise. If you are a mid-senior professional with 8+ years of experience eager to make a tangible impact and refine your skills within a collaborative environment, this is an excellent next step for your career. Apply today to contribute to this impactful initiative.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Sacramento, CA, United States
Posted
17 hours ago
Business AnalysisRequirements Gathering

Job Description

Role: Business Analyst
Location: Sacramento, CA (Onsite)
Experience: 8+ Years

Role Summary
We need a Business Analyst to understand business requirements, document current and new processes, and prepare training materials for a contact center modernization project for a California government agency.
The candidate will work with business teams, technical teams, agents, and supervisors to understand their needs and help them adapt to the new system.
Need a Business Analyst who has strong documentation and training experience, not just someone who gathers requirements.
Key Responsibilities
  • Meet with business users, agents, supervisors, and technical teams to understand their requirements.
  • Document existing processes, new workflows, business rules, and problems.
  • Prepare business requirements, user stories, acceptance criteria, and process flow diagrams.
  • Track requirements and ensure they are covered during testing and training.
  • Follow up with stakeholders to clarify questions and get approvals.
  • Support User Acceptance Testing (UAT) and collect feedback.
  • Identify how the new system affects agents, supervisors, administrators, and support teams.
  • Create user manuals, training guides, quick-reference documents, and training exercises.
  • Conduct training sessions and help trainers prepare to train other users.
  • Update documents based on feedback and approved changes.
  • Maintain proper documentation and prepare handover materials for the support team.

Mandatory Skills

  • Business Analysis
  • Requirements Gathering
  • Workshop Facilitation
  • Business Process Mapping
  • User Stories and Acceptance Criteria
  • Documentation and Reporting
  • Training Material Development and Delivery
  • Stakeholder Communication
  • UAT Support
  • Knowledge Transfer
  • Contact Center experience
  • California government or public-sector project experience
  • Knowledge Management
  • Change Management
  • Experience creating accessible training materials

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