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TI

Application Production Support Manager

Turing IT LabsBoston, MA🇺🇸United StatesPosted 2 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to lead global application production support for a reputable manufacturing company, driving service excellence and continuous improvement while developing your leadership and technical skills. If you thrive on operational leadership, stakeholder management, and delivering high-impact solutions across diverse teams, you'll find this position incredibly rewarding. Apply today to take your career to the next level!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Boston, MA, United States
Posted
Yesterday
Continuous ImprovementStakeholder Management

Job Description

Key Responsibilities

  • Serve as the primary operational contact for client stakeholders.
  • Coordinate service delivery across Boston, Mexico, and India.
  • Lead service reviews, governance meetings, escalations, and major-incident coordination.
  • Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions.
  • Lead transition, knowledge-transfer, and operational-readiness activities.
  • Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams.
  • Improve service processes, documentation, handoffs, and recurring-incident prevention.
  • Guide staffing, capacity, coverage, and knowledge-continuity planning.
  • Drive continuous improvement through monitoring, automation, shift-left, and AI-enabled support.
  • Communicate service performance, risks, and recommendations to delivery and client leadership.

Required Qualifications

  • 10+ years in application support, production operations, technology delivery, or managed services.
  • Experience leading client-facing, globally distributed support teams.
  • Strong knowledge of incident, problem, change, knowledge, and service-level management.
  • Experience with major incidents, governance, performance reporting, and continuous improvement.
  • Strong operational judgment, stakeholder management, and executive communication skills.
  • Working knowledge of modern applications, data platforms, APIs, integrations, cloud services, and observability.

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