Sales Business Analyst (Analista de Negocio)

We are looking for an analytical and execution-focused
Sales Operations Specialist based in California to support SwiftX’s rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence , deal structuring/pricing, and sales strategy enablement,
Sales Data Analytics & Forecasting:
Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.

Sales Strategy & Competitive Benchmarking

Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX’s key differentiators (7/365 delivery, automated POD verification, zero surcharges).

Pricing Operations & Deal Structuring

Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).

Sales Operations & CRM Governance

Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).

Cross-Functional SLA & Performance Alignment

Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.

Experience

3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within
Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain
.

Technical & Data Skills

Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).

Language Skills

Professional fluency in English; bilingual proficiency in
Mandarin Chinese is strongly preferred for effective cross-border communication.
6 Paid Holidays
~Medical insurance, Dental and Vision Insurance, STD/LTD