Quick Overview
Job Description
Our client is seeking a Systems & Technology Administrator to support and optimize the firm's business technology ecosystem. This hybrid role combines business systems administration, IT coordination, and end-user support to ensure the organization's core technology platforms operate efficiently and securely.
The ideal candidate will have strong experience administering HubSpot, coordinating with managed service providers, supporting desktop and business applications, and working within a financial services or wealth management environment. This individual will serve as the primary administrator for key business systems while acting as the liaison between internal stakeholders and external technology vendors.
<>Business Systems Administration- Serve as the primary administrator for HubSpot, including user management, workflows, reporting, automation, integrations, and ongoing system optimization.
- Manage and support additional business applications, including CRM, portfolio management, and operational platforms.
- Configure, maintain, and improve business system processes to enhance operational efficiency.
- Develop dashboards, reports, and workflows that support business objectives.
- Maintain system documentation, user guides, and standard operating procedures.
- Act as the primary point of contact with the organization's Managed Services Provider (MSP)
- Coordinate technology support requests, system upgrades, hardware deployments, software implementations, and issue resolution.
- Track vendor performance and ensure service level expectations are met.
- Assist in evaluating new technology solutions and software enhancements.
- Provide Tier 1 and Tier 2 desktop and application support for employees.
- Assist with workstation setup, user provisioning, software installations, and troubleshooting.
- Support onboarding and offboarding activities, including technology provisioning and account management.
- Coordinate with vendors to resolve infrastructure and application issues.
- Identify opportunities to automate manual processes and improve system utilization.
- Partner with business leaders to understand technology needs and recommend solutions.
- Assist with software implementation projects and technology initiatives.
- Ensure business systems remain secure, current, and aligned with company objectives
Skills
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