Deskside Support Technician (Tier II)

Job#: 3058432
Job Description:
Deskside Support Technician (Tier II)
Location: Washington, D.C. (On-site)
Role Overview
Apex Systems is seeking a Deskside Support Technician to support a vital information technology services program within the federal public sector. The position requires providing high-quality, hands-on technical support directly to end-users and senior leadership in a professional office environment. The selected candidate will diagnose and resolve hardware, software, and peripheral issues while maintaining exceptional customer service standards. This role requires full-time, on-site presence at secure customer facilities in Washington, DC.
Key Responsibilities

• Provide comprehensive deskside support for users, addressing technical issues dispatched via the service desk system.
• Perform hands-on break/fix support for computer hardware devices, including the replacement of failing hard drives, batteries, and other components.
• Install and configure specialized software applications not packaged within automated deployment tools.
• Assess, diagnose, and resolve issues with printing devices, including physical maintenance such as toner installation.
• Remove specific hardware devices from the network immediately when directed by security personnel.
• Interact daily with supervisors, peer groups, and customer stakeholders to exchange factual technical information and resolve issues.
• Prioritize tasks dynamically based on ticket urgency and customer priority, working across multiple facilities without direct supervision.
• Ensure all support activities, troubleshooting steps, and resolutions are documented accurately and kept up to date within the ticketing system.

Required Qualifications

• High school diploma or equivalent certification.
• 5+ years of technical experience in a hands-on IT support role within a Windows-based office environment.
• Proven experience troubleshooting complex operating system errors, such as operating system crashes and stop errors (Blue Screen of Death), without relying solely on system cloning.
• Proficiency with Windows 10, Microsoft Office applications, Microsoft Exchange, and Outlook is required.
• Must have hands-on experience utilizing enterprise IT service management ticketing tools.

Preferred Qualifications

• Prior technical support experience within federal civil agency environments.
• Familiarity with standard federal agency IT service delivery structures and protocols.

PLEASE NOTE:
Candidates must be able to obtain and/or maintain a Department of Defense Secret clearance as a condition and continuation of employment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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