Deskside Support Technician (Tier II)

Job#: 3042831

Job Description:
Deskside Support Technician (Tier II)

Location: Washington, District of Columbia (On-site)

Role Overview

We are seeking a Deskside Support Technician for an IT Services program supporting several customers. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, and Active Directory services. This position will be 100% onsite at the customer location.

Key Responsibilities

• Provide deskside support for users where a ticket has been dispatched or as identified by the on-site user base.
• Perform break/fix support for end-user computer devices, such as replacing hard drives or batteries.
• Install specialty software that is not already packaged in SCCM.
• Remove devices from the network as directed by security.
• Assess and diagnose problems with printers.
• Install printer toner.
• Provide technical support to senior management and leadership offices, which may require after-hours support.
• Track all work in a ticketing system, keeping tickets updated to meet service level agreements.

Required Qualifications

Education: High School diploma or equivalent.

Experience: 5+ years of prior relevant experience. Experience must include providing IT (Tier II) support in a Windows office environment, resolving issues with Windows 10, Microsoft Office tools, and Microsoft Exchange/Outlook.

Technical Skills: Experience with an ITSM ticketing system is required. Candidates must have experience with Windows issues like the Blue Screen of Death and be able to perform diagnostics beyond cloning a device.

Other Qualifications: A customer service-focused attitude and excellent written and verbal communication skills are necessary.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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