Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Santa Barbara, California. This Long-term Contract opportunity is ideal for someone who is comfortable resolving day-to-day desktop issues, supporting Microsoft Windows environments, and delivering dependable customer service. The role focuses on troubleshooting hardware and software concerns, managing user access, and ensuring service requests are handled accurately and efficiently.

Responsibilities

Provide front-line technical assistance for desktop, laptop, and basic system issues reported by end users. Diagnose and resolve problems related to Microsoft Windows 10 and other Windows-based environments in a timely manner. Manage user account support tasks within Active Directory, including access updates and routine maintenance. Respond to and track service desk tickets, ensuring incidents and requests are documented and followed through to completion. Support installation, configuration, and troubleshooting of standard desktop applications and workstation setups.

Escalate complex technical issues when needed while maintaining clear communication with users and internal support teams. Perform basic troubleshooting for hardware, software, login, and connectivity issues to minimize user downtime. Requirements
Experience providing help desk or desktop support in an IT environment. Working knowledge of Active Directory for user account and access support. Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms. Ability to troubleshoot common hardware, software, and end-user technical issues.

Familiarity with service desk ticketing processes and incident documentation. Strong communication skills with the ability to assist users in a clear and effective manner. Ability to manage multiple support requests while maintaining attention to detail and timely follow-up. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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