Quick overview
Job description
Develop and improve SERVPRO's franchise business development model across residential and commercial markets. Standardize sales processes, metrics, technology workflows, training, and communication to support franchise teams, improve client outcomes, and grow revenue.
Responsibilities
- Define, maintain, and improve the franchise business development operating model and sales processes.
- Identify gaps in current practices and lead continuous improvement initiatives for residential and commercial business development.
- Support franchise teams in pursuing referral partners, commercial customers, national accounts, and contractual clients.
- Collaborate with learning and development teams to create sales playbooks and embed processes in training.
- Work with technology and business intelligence teams to implement sales workflows and develop actionable performance metrics.
- Engage field sales experts and communicate work products through internal channels, summits, and conventions.
Required Skills
- Business process analysis
- Process improvement
- Sales operations
- Business development strategy
- Key performance indicator development
- Salesforce
- Workflow design
- Sales training development
- Performance metrics analysis
- Presentation development
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