Level II Technical Support

*Local candidates to Boston, MA ONLY*

**Not open to third party candidates**

Title: Level II Technical Support

Employment Type: Full Time Permanent

Location: Up to 5 days a week onsite in Boston (more likely 2-3 days onsite) including 2 weeks of training in Marlborough, MA

Schedule: No on-call rotation or off hours work

Description: Help Desk / Technical Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). Deliver high-quality first- and second-line support via phone, email, walk-up, and web form.

Required Skills:

• Minimum 2 years experience in Help Desk, Technical Support or similar roles
• Remote Monitoring (RMM tools): ManageEngine, Intune, ConnectWise, etc
• Ticketing Systems: ConnectWise, Jira or Zendesk
• Networking: familiarity with DNS, DHCP, LAN/WAN, and related concepts
• Active Directory and Windows environment support
• CompTIA A+ or Network+ Certifications (Highly Preferred)