Desktop Support Engineer

What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Job Description:

Role: Desktop Support Specialist

Location: Newtown Square, PA (onsite)

Fulltime

Primary skill: Strong knowledge of Windows and macOS operating systems. For Troubleshooting and resolving desktop operating-system issues remotely (Windows/macOS support via remote tools)

Secondary skill: Familiarity with remote support tools (e.g., TeamViewer, AnyDesk)

Job Summary

Provide remote technical support to end-users for desktop systems, applications, and hardware. Troubleshoot and resolve issues via remote tools. Ensure high customer satisfaction and maintain system security.

Key Responsibilities

• Provide remote desktop support via phone, chat, email, and remote-control tools.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Install, configure, and update operating systems and applications.
• Manage user accounts and access permissions as applicable.
• Document issues and resolutions in ticketing system.
• Collaborate and Escalate complex issues with appropriate teams.
• Maintain knowledge base articles.
• Ensure security compliance and follow IT policies.

Requirements

• Proven experience in desktop support or help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
• Understanding of networking basics (TCP/IP, DNS, VPN).
• Excellent problem-solving and communication skills.
• Ability to work independently in a remote environment.
• High school diploma or equivalent; certification a plus.

Preferred Qualifications

• Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with ITIL or similar service management frameworks.
• Experience supporting enterprise applications.

Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.