Apps Support Engineer

Role: Java App Support Engineer

Location: Salt Lake City, Utah

Type: 12+Months Contract

Key Responsibilities:

• Monitor and support Java-based applications in production environments.
• Analyze, troubleshoot, and resolve application incidents within SLA timelines.
• Investigate application logs and identify root causes of issues.
• Write and execute SQL queries for data validation, troubleshooting, and reporting.
• Work with Unix/Linux commands to monitor processes, review logs, and perform operational activities.
• Collaborate with development, QA, and infrastructure teams to resolve production issues.
• Participate in incident management, problem management, and release support activities.
• Document issue resolutions, support procedures, and knowledge articles.
• Provide on-call support as required.

Required Skills:

• Experience supporting applications developed in Java.
• Good understanding of SQL with the ability to write queries for data analysis and validation.
• Familiarity with Unix/Linux operating systems and shell commands.
• Knowledge of application logs and troubleshooting techniques.
• Understanding of production support processes, including incident and problem management.
• Strong analytical and communication skills.
• Ability to work effectively in a team-oriented environment.