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ServiceNow AI Developer - InDev with Security Clearance

InDevAshburn, VA🇺🇸United States

Why this role stands out

This exciting role offers a unique opportunity to leverage cutting-edge AI within the ServiceNow platform, driving innovation and shaping the future of intelligent solutions. You'll thrive here if you're a skilled ServiceNow developer with a passion for AI and a desire to contribute to impactful projects in a collaborative environment. Join us to build and optimize AI-powered experiences that make a real difference.

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeOn Site
LocationAshburn, VA, United States
HTMLCSSGenerative AIRESTJavaScriptAgilePrompt Engineering

Job description

Job Type: Hybrid (2 days on-site preferred) Job Location: Ashburn, VA Categories: ServiceNow InDev is seeking a ServiceNow AI Developer with Now Assist, Virtual Agent, and Conversational AI experience to design, build, and optimize AI-powered solutions using the Now Platform. In this role, you will configure out-of-the box flows using Flow Designer and configure Virtual Agent and conversational AI experiences with core ServiceNow modules (ITSM, scoped applications). YOUR FUTURE DUTIES AND RESPONSIBILITIES

  • Design & Configure: Build and customize (1) ITSM, CRM, and scoped applications leveraging workflows, Flow Designer, business rules, client scripts, UI policies, and scripting; (2) Enhance ITSM, CRM, and scoped applications to include AI-powered use cases such as chat summarization, resolution note generation, knowledge article generation, response recommendations, and content generation.
  • Workflow Integration: Integrate Virtual Agent and conversational AI with ServiceNow modules like IT Service Management (ITSM).
  • Scripting & APIs: Extend functionality using JavaScript, Glide APIs, UI policies, and RESTful web services.
  • Testing & Optimization: Troubleshoot performance bottlenecks and manage update sets.
  • Collaboration: Partner with business analysts and stakeholders to translate operational needs into responsive, user-friendly web and mobile solutions. QUALIFICATIONS
  • 5+ years hands-on experience with ServiceNow with dedicated experience with NOW Assist.
  • Knowledge of JavaScript, HTML/CSS, REST/JSON integrations, and Flow Designer.
  • Understanding of Access Control Lists (ACLs), data models, update sets, and client scripts.
  • Experience with AI Search, AI Agents, Prompt Engineering, LLMs, and Agentic AI.
  • Experience with AI Agent Studio and GenAI platforms.
  • ServiceNow Certified Application Developer (CAD). NICE TO HAVES
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow AI Professional certification.

Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance. WHY INDEV

  • Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
  • Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
  • Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
  • Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
  • Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
  • Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape. If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.

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