2nd Line IT Support Engineer

ITSS RecruitmentTamworth, Staffordshire🇬🇧United KingdomPosted 14 Sept 2026

Why This Role Stands Out

Embark on a growth-focused journey as a 2nd Line IT Support Engineer with a thriving Microsoft Gold Partner, enjoying a competitive salary and hybrid flexibility. You'll thrive in an innovative, supportive team environment that encourages learning and career progression, making this an ideal opportunity for passionate IT professionals seeking to expand their skills. Apply today to join a forward-thinking company and contribute to their continued success!

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Tamworth, Staffordshire, United Kingdom

TCP/IPDNS

Job Description

2nd Line IT Support Engineer - up to 35K + 2x Overtime - Tamworth
An exciting new opportunity has become available for a 2nd Line IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.
2nd Line IT Support Engineer experience:
Windows 11 Operating Systems
Microsoft 365 Administration
Exchange, SharePoint & OneDrive
Microsoft Entra ID, Microsoft Intune & Autopilot
Networking,TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VLANs, VPNs, routing, switching & firewalls
Firewall Experience (SonicWALL, Fortinet, Unifi, Watchguard)
Endpoint Security (Sophos Anti-Virus, Sentinel One, Defender)
Windows Server 2016/2022/2025
Experience within an MSP or client facing environment
We are not expecting the 2nd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be self-motivated 2nd Line IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 2nd Line IT Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this 2nd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.