Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00

We're hiring on behalf of a major financial services client, seeking dedicated individuals to join their customer service team in a fast-paced and supportive environment. This is a great opportunity to build a rewarding career while maintaining a healthy work-life balance.

The Role

• Provide outstanding customer service as a first point of contact.
• Educate customers on various banking services and support their needs.
• Accurately and compliantly complete processes to ensure a positive customer experience.
• Conduct financial reviews and provide customers with accurate information.
• Resolve complaints and errors efficiently to restore customer satisfaction.

What You'll Need

• Experience in a customer service environment.
• Excellent organizational and time management skills.
• Strong communication skills, both verbal and written.
• Ability to work within a regulatory environment.
• Good technology skills, including proficiency with Microsoft Office.
• A customer-focused attitude and a willingness to collaborate.

What's On Offer

• A permanent role with a competitive annual salary of £27,976.00.
• Hybrid working arrangement after initial training, with 2 days in the office.
• A comprehensive benefits package including discounts, wellbeing resources, and a cycle to work scheme.
• Opportunities for development and career progression.

Apply via Haystack today!