Application Support Lead

Pay Range: $55.00hr - $60.00hr Job Overview: The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.

Key Responsibilities: Act as SPOC for client stakeholders. Manage incident, problem, and change management processes. Ensure SLA/KPI adherence and reporting. Coordinate with offshore teams for issue resolution. Conduct governance calls and status updates. Drive root cause analysis (RCA) for critical incidents. Manage escalations and high priority issues. Oversee release and deployment coordination. Identify automation opportunities. Maintain knowledge management practices.

Required Skills & Experience: 8-12 years in Application/Production Support. Strong ITIL process knowledge. Stakeholder management experience. Experience in onsite-offshore model. Strong analytical and communication skills. Experience with tools like ServiceNow/Jira.

Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location.

Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada.

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.