Service Technician I

Service Technician I | Farmington, CT, United States | On-site

This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses. With a global presence and a commitment to client experience, they leverage their people, knowledge, and technology to deliver a comprehensive ecosystem of health, safety, and security services. The company is known for its integrity, vigilance, and helpfulness in serving clients and communities.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Produce quality technical documentation for both technical and non-technical audiences.

What You'll Need

• High School diploma or equivalent is required.
• Must possess a C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills, with excellent problem-solving and analytical abilities.

What's On Offer

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401K with a 60% match up to 6% of salary.
• Paid training, vacation, holiday, and sick time, as well as educational assistance.
• Company vehicle, laptop, and cell phone provided, along with employee discounts.

Apply via Haystack today!