IT Operations Technician

Your new company A growing IT & Security Solutions Provider in Melbourne's South-East requires an IT Operations Technician for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.

Responsibilities

• Providing 1st & 2nd level remote and onsite IT support for clients.
• Supporting a broad range of clients to resolve IT issues within the Helpdesk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Developing and maintaining strong client relationships.

Qualifications

• Demonstrated experience of providing level 1st & 2nd IT support.
• Sound knowledge of Windows OS, Active Directory, Windows Server, Office 365, Exchange, Intune, Azure, Veeam, VMware / Hyper-V and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• Prior experience working in a Managed Service Provider or Consultancy is highly regarded.
• A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
• A current driver's license and access to your own vehicle.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an attractive salary package, alongside the availability to work from home 2 days per week. This organisation prides itself on internal promotion and career development.