Business Intelligence & Data Analytics Architect

Business Intelligence & Data Analytics Architect

Project Overview

The South Carolina Department of Administration is the central administrative agency for state government and serves citizens and agency partners by providing secure, cost-effective, and responsive support services. This role focuses on developing and supporting public-facing dashboards, performing data analysis to provide data-driven insights to various stakeholders, developing and supporting Customer Relationship Management (CRM) systems, and creating detailed documentation to support the ongoing use, maintenance, and future modification of dashboards.

Duties/Responsibilities:

? Perform data analysis on real estate, fleet metrics, and financial data using Excel, Tableau, MS Power BI, R, Python, and SAS.

? Develop and support database solutions using MS SQL Server Management Studio, Azure Synapse, and similar database environments.

? Support Tableau environments and maintain associated public-facing dashboards.

? Develop and support CRM platforms such as Salesforce, Zendesk, and HubSpot.

? Participate throughout the Software Development Life Cycle (SDLC) using Waterfall, Agile, Scrum, Lean, and DevOps methodologies.

? Develop data-focused strategies and insights that support management initiatives, improve decision-making, and promote operational efficiency.

Requirements

Education and Certifications:

• Bachelor?s degree in Computer Science, Information Technology, Mathematics, Engineering, or a related discipline.
  

Required Skills:

Experience with Tableau development, dashboard creation, deployment, and ongoing support.

Working knowledge of database principles, database design, and data management concepts.

Experience developing, configuring, and supporting CRM systems and related business processes.

Preferred Skills:

• Strong data analysis skills with the ability to interpret data and provide meaningful business insights.
  
• Strong business analysis skills, including requirements gathering, process analysis, and stakeholder collaboration.
  
• Ability to explain and document complex concepts, technical information, and business processes clearly for a variety of technical and non-technical audiences.
  

Benefits