Forward Deployed Engineer (FDE) in Applied AI

FDE, Applied AI - San Jose CA, Austin TX or even remote

As a Forward Deployed Engineer (FDE) in Applied AI, you are the "Agent Engineer" and the primary driver for our customers' most critical AI initiatives. You take initial conversational prototypes and transform them into production-ready solutions, owning the end-to-end engineering lifecycle, including the transition from "Art of the Possible" to real-world business value and scalable, secure AI systems. This is a high-travel, high-impact role focused on leading technical delivery for Conversational AI pilots and establishing the first Customer User Journeys (CUJs) for our largest customers at their sites. This role requires a deep understanding of software engineering, Machine Learning Operations, and cloud infrastructure.

Job responsibilities

• Serve as the lead developer for complex Conversational AI and CX applications, transitioning from rapid prototypes to production-grade agentic workflows (e.g., multi-agent systems, MCP servers) that drive measurable ROI.
• Architect and code conversational flows that are not just functional, but optimized for the "connective tissue" between Google’s Conversational AI products (Gemini-powered Conversational Agents/CX, Customer Engagement Suite, and Contact Center AI) and customers’ live infrastructure, including APIs, legacy data silos, and security perimeters.
• Build high-performance evaluation (Eval) pipelines and observability frameworks to optimize complex agentic workloads, focusing on reasoning loops, tool selection, and reducing latency while maintaining production-grade security and networking.
• Identify repeatable field patterns and technical "friction points" in Google’s AAI stack, converting them into reusable modules or product feature requests for Engineering teams.
• Co-build with customer engineering teams to instill Google-grade development best practices, ensuring long-term project success and high end-user adoption.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 5 years of experience with software development using Python or similar coding languages.
• Experience architecting AI systems on cloud platforms (e.g., Google Cloud Platform).
• Experience deploying resources via Terraform or similar tools to automate the setup of agents, functions, or networking.
• Experience building full-stack applications that interact with enterprise IT infrastructures and developing external customer projects.
• Hands-on experience implementing and customizing Google’s Conversational AI product suite, including Conversational Agents (Gemini-powered CX), Customer Engagement Suite (CES), and Contact Center AI (CCAI).

Preferred qualifications

• Master’s or PhD in AI, Computer Science, or a related technical field.
• Experience implementing multi-agent systems using frameworks like ReAct and self-reflection.
• Experience debugging Agent logic and optimizing tool selection, including tracing conversation IDs across microservices to identify and resolve failures in real-time.
• Experience connecting agents to enterprise knowledge bases and optimizing RAG chunking to prevent hallucinations.
• Track record of troubleshooting live, high-traffic systems during critical windows.
• Ability to travel up to 50% of the time.

Additional deployment readiness criteria (Google RFI benchmark)

• Conversational AI & Agentic Depth: Production-grade experience architecting voice and agentic systems across the Google Enterprise CX ecosystem (Dialogflow CX, CX Agent Studio, SCRAPI, Agent Assist, CCaaS).
• Vetted Technical Rigor: Formally assessed, top-decile engineering talent (e.g., Google AI/FDE Bootcamp certification or verified 80%+ benchmark assessments).
• Telecom Architecture Fluency: Demonstrated domain depth with telecom APIs, user authentication (UA), and enterprise business architectures (BAA).
• Autonomous Delivery & Multiplier Impact: Senior "tiger team" talent capable of driving execution independently while actively upskilling co-delivery partner teams.