Network Problem Management Quality Assurance Analyst

Network Problem Management Quality Assurance Analyst | Sterling, VA, United States | Hybrid

This employer is seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to enhance their IT service management processes. The role focuses on ensuring the quality and effectiveness of problem management activities, conducting vital audits, and actively contributing to ongoing improvement initiatives within a mission-driven organization.

The Role

• Conduct regular quality checks on problem management processes and associated documentation.
• Perform audits to guarantee adherence to ITIL standards and internal procedures.
• Analyze problem management data and metrics to identify trends and areas for enhancement.
• Support root cause analysis sessions for network-related issues.
• Verify accurate categorization and documentation of network problems.
• Contribute to the definition and maintenance of quality standards for problem management.

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 5+ years in network operations, quality assurance, or a related field.
• TS/SCI with Polygraph clearance is required.
• ITIL V3 or 4 certification and training.
• Experience with IT Service Management (ITSM) workflows and processes, including major ITSM platforms.
• Strong analytical, problem-solving, and communication skills.

What's On Offer

• A culture prioritizing integrity, innovation, and customer mission success.
• An environment that fosters trust and values individual contributions.
• Access to robust learning resources for continuous professional growth.
• Competitive compensation and a comprehensive benefits package.

Apply via Haystack today!