Infrastructure Specialist

Your new company
A global technology services organisation supporting critical public sector infrastructure services. You will join an on-site engineering team responsible for maintaining operational excellence and delivering high-quality technical support services.
Your new role
As an Infrastructure Engineer, you will provide hands-on technical support, incident resolution and operational support within a busy engineering environment. You will be responsible for supporting users, maintaining equipment and ensuring service levels are met.

Key responsibilities include:

• Managing technical incidents, service requests and changes.
• Troubleshooting desktop and server-related issues.
• Managing and prioritising your own support queue.
• Providing customer updates and maintaining communication throughout incidents.
• Escalating complex technical issues when required.
• Supporting software builds and rebuilds on PCs and laptops.
• Diagnosing hardware faults and performing upgrades.
• Supporting inventory management, quality control and equipment maintenance activities.
• Working closely with technical delivery, development and project teams.

What you'll need to succeed

• Previous IT technical support or infrastructure support experience.
• Experience managing incidents, requests and changes.
• Strong troubleshooting and problem-solving skills.
• Experience supporting desktop and server technologies.
• PC and laptop build/rebuild experience.
• Hardware troubleshooting and upgrade experience.
• Excellent customer service and communication skills.
• Ability to collaborate effectively within a technical support environment.
• Ability to work a rotating 12-hour day and night shift pattern.

What you'll get in return

• Opportunity to work within a highly skilled engineering team.
• Exposure to a wide range of infrastructure and support activities.
• Collaborative technical environment.
• Long-term project exposure within the public sector.
• Structured shift pattern offering consecutive days off between rotations.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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