Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Princeton, NJ, United States
Posted
Yesterday
MFATCP/IPActive DirectoryAzureLDAPServiceNowTechnical Support
Job Description
Job Title: Technical Support Specialist
Location: Princeton, NJ (Hybrid) must be local within 30 miles or commune distance
Contract Duration: 6 Months
Location: Princeton, NJ (Hybrid) must be local within 30 miles or commune distance
Contract Duration: 6 Months
Client: Princeton University
Higher Education working background exp. preferred
SKILLS AND EXPERIENCE FOR THE ROLE
Must Have
Must Have
- 2+ years of technical support and customer service experience over the phone, chat, and email.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to learn new technologies and adapt to changing needs.
- Excellent communication, organization, and customer service skills.
Strong Preference
- Experience with ServiceNow or other ITSM platforms
- Knowledge of Windows, macOS, Linux, and TCP/IP networking.
- Experience with Active Directory, Azure, or LDAP.
- Experience working in higher education
- Experience with second factor or MFA
- Experience with Gmail and Microsoft 365 email
- Experience with VPNs and network connection issues
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