Technology

Software Support Engineer

SalesforceUnited States🇺🇸United StatesPosted Sep 29, 2026

Why This Role Stands Out

Advance your career in a hybrid role at a leading technology company, where you'll gain invaluable experience in large-scale video systems and develop essential automation skills. This position is perfect for individuals with a systems or network administration background eager to grow into Site Reliability Engineering within a supportive team environment. Apply now to contribute to the reliability of cutting-edge video platforms and build a strong foundation for your future in SRE.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

United States

Posted

3 weeks ago

AWSELKLinearLoad BalancingSplunkTCP/IPAzureBashCDNDNSDatadogGoogle CloudGrafanaHTTPPowerShellPrometheusPython

Job Description

Software Support Engineer (Graduate)
Role: Assoc Eng, SRE Data Video
Job Summary
We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).
As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.
Responsibilities

Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
Execute runbooks for routine operational tasks, deployments, and platform maintenance.
Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
Document incident response steps, troubleshooting guides, and standard operating procedures.
Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.

Qualifications
Education & Experience

Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
0-2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.

Technical Expertise

Basic understanding of Linux administration and troubleshooting.
Familiarity with scripting (Python, Bash, or PowerShell).
Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
Experience with cloud environments (AWS, Azure, Google Cloud Platform) is desirable but not required.