Telecommunication Engineer / Voice Engineer / CCaaS Support
Quick Overview
Job Description
Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Telecommunications Engineer / Voice Engineer / Telecom Engineer
Number of Openings: 3
Level 1/2 support consultants Only (Not more than 5 years)
3 days a week onsite is a must
Location: NYC - Penn Station Area
6-month contract (potential direct hire)
Willing to learn Five9 (Client will give training)
Role Summary:
L1/L2 support for Cloud Contact Center platform. Candidate needs strong telephony/Cisco fundamentals. Responsibilities include troubleshooting voice/SIP/call-flow issues, supporting agents/queues/campaigns, and assisting with IVR/call routing configs.
- Core Skills: Telephony, Cisco (UCCE/UCCX/CUCM), SIP/VoIP, Call Routing, Contact Center Ops, Incident Management
Skills
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