Full timeOther

Senior Specialist, Client Operations

BNYNew York🇺🇸United StatesPosted Oct 2, 2026

Why this role stands out

This hybrid role at BNY offers a fantastic opportunity to enhance your client relations and operational expertise within a reputable financial services firm, with excellent potential for skill development and career advancement. You'll thrive here if you possess strong communication skills and a proactive approach to client support and problem-solving. Don't miss out on this chance to contribute to a dynamic team and grow your career!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationNew York, United States

Posted3 weeks ago

Job description

We’re seeking a future team member for the role of:

Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY

In this role, you’ll make an impact in the following ways:

Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
Meet all Service Level Agreements for daily deliverables
To successfully ensure all tasks and assigned projects deliverables are met
Prepare, Participate and Conduct requested Trainings – Internal and External

To be successful in this role, we’re seeking the following:

Bachelor's degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
Preferred Customer Service experience
Excellent verbal and written skills
Excellent Communicator
Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting
Support the Operations Manager on special tasks and projects