Director, Operations (Pharmacy/Healthcare Services)

About Us - Backed by Sycamore Partners, Shields Health Solutions is the leading specialty pharmacy platform partnering with health systems to build and scale integrated pharmacy programs. By embedding clinical teams and leveraging a data-driven model, Shields helps providers expand access to complex therapies, improve patient outcomes, and unlock meaningful new revenue streams. With a national footprint spanning 75+ health systems and 1,000+ care sites, Shields operates at the center of care delivery—bringing a patient-first, operator-led approach to one of healthcare’s fastest-growing segments.

About the Role - We’re seeking a high-impact Director of Operations to lead and scale specialty pharmacy programs within leading health system partners. This is a P&L-owning, operator role at the intersection of healthcare delivery, strategy, and growth—ideal for candidates with pharmacy operations leadership experience.

You will serve as the strategic and operational leader across partner sites—owning performance, leading client relationships. developing growth initiatives, and ensuring best-in-class patient care across complex clinical environments.

What You’ll Own

• Full P&L ownership across assigned health system partnerships
• Lead day-to-day operations, including oversight of in-clinic pharmacy liaison teams across multiple specialties (e.g., oncology, rheumatology, transplant)
• Drive strategic growth initiatives—identify opportunities, build business cases, and execute in partnership with health system leadership
• Act as a trusted advisor to hospital executives, influencing decisions at the VP level and above
• Ensure delivery of exceptional patient outcomes, access, and satisfaction across the specialty pharmacy continuum
• Build and execute account plans to expand and optimize partner performance
• Lead cross-functional collaboration across clinical, pharmacy, and corporate teams to improve workflows and outcomes

How You’ll Lead

• Manage, coach, and develop high-performing, multidisciplinary teams
• Create a culture of ownership, accountability, and patient-first thinking
• Translate data into action—identify trends, solve problems, and continuously improve operations
• Deliver clear, executive-level updates and insights to senior leadership

What We’re Looking For

• 7+ years of experience, ideally in specialty pharmacy/healthcare operations
• Bachelor’s Degree (MBA or other advanced degree preferred)
• Proven ability to own outcomes in complex, fast-paced environments
• Strong track record of leading teams and driving performance against financial and operational KPIs
• Highly analytical and data-driven, with experience building business cases and influencing senior stakeholders
• Entrepreneurial mindset—comfortable rolling up your sleeves and executing
• Excellent communication skills, with experience presenting to executive audiences