Quick overview
Job description
Leadout Capital is seeking a Swarm Lead for its Salesforce Nightforce Japan Support team. The role focuses on after-hours support, escalation management, and end-to-end customer experience for the EMEA shift, with emphasis on after-hours collaboration and knowledge sharing.
The ideal candidate has a Computer Science background, cloud certifications, and fluency in Japanese plus business English. Prior senior support or mentoring experience is highly valued.
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