Partner Support Specialist [214167]

Internal Job Title : Market Associate, Services

Aquent is proud to partner with a leading global platform that connects millions of users worldwide, enabling unique experiences and fostering a vibrant community. Their innovative approach to service provision is transforming the way people interact and engage, driven by a commitment to quality and user satisfaction. Join a team dedicated to building, scaling, and maintaining a diverse and high-quality base of service providers to meet the evolving needs of their global user base.

Are you a natural relationship builder with a passion for empowering small businesses to thrive? We are seeking a dynamic and highly motivated individual to join a rapidly growing team. In this pivotal twelve-month fixed-term role, you will become a strategic advisor, directly influencing the success and growth of a portfolio of service providers in a key international market. You will help them unlock their full potential on a world-renowned platform. Your insights and proactive support will directly contribute to enhancing the overall quality of services offered, creating exceptional experiences for users globally.

What You’ll Do

• Build strong, lasting relationships with service providers, offering timely, practical support and occasionally engaging with them in person.
• Conduct regular check-ins and business reviews to identify optimization opportunities across pricing, availability, tools, operations, and quality, driving clear and measurable improvements.
• Deeply understand the platform’s product and service provider pain points, recommending specific, actionable changes with near-term impact and sharing structured feedback with internal teams.
• Collaborate with your team to deliver impactful webinars, campaigns, and playbooks that educate service providers on best practices and drive the adoption of key tools and features to improve user experience and revenue.

What You’ll Bring

• Native Spanish speaker; fluent in English.
• 2 to 4 years of experience in account management, partner support, or a similar partner-facing role.
• Exceptional communication skills, with comfort in presenting and building rapport over the phone and via email.
• Strong commercial acumen to drive revenue growth through strategic optimization.
• Highly organized and adept at prioritizing tasks and executing quickly.

Nice-to-Haves

• Experience with or understanding of small business owners, service providers, or individuals managing side hustles.

Client Description

Our Client is an American company that operates a global community of Hosts and travellers. From inviting three guests to a San Fran home in 2007 to now welcoming more than 1 billion guests arriving in 100,000 cities around the world, this organisation is driven by the idea that anyone can belong anywhere.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

Other Requirements

This is a 12-months, hybrid contract, offering up to £20.67 per hour – 40 hrs/week – (PAYE). This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. 

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