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On-Call Support Worker

Guardian Angel CarersShepperton🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationShepperton, United Kingdom
Scheduling

Job description

We’re looking for a calm, reliable and caring person to join our team as an On‑Call Support Worker. This is a flexible, home‑based role supporting our care team and clients outside of standard office hours.

A minimum of 6 month's care experience is required for this role. This role is ideal for someone who enjoys responsibility, problem‑solving and supporting others, but also values flexibility and independence.

You don’t need to be sat at a desk — you can be at home or out locally (within 10 miles of our office area). You simply need to be contactable and ready to take calls if they come through.

Pay & Allowance

  • £100 per week on‑call allowance (covers availability across the rota)

  • £12.71 per hour for any active work (calls, scheduling, emergency visits)

  • Mileage paid for any emergency in‑field visits

What the Role Involves - During your on‑call shifts, you’ll be the first point of contact for:

  • CareAngels needing support or guidance

  • Clients or family members calling with queries or concerns

  • Urgent scheduling issues (e.g., sickness, delays, last‑minute changes)

  • Logging information accurately into our systems

  • Liaising with the Registered Manager if a situation requires escalation

Emergency In‑Field Support - Although the role is primarily home‑based, you must be a driver with access to your own car, as you may occasionally need to attend urgent in‑field visits, such as:

  • Welfare checks

  • Supporting a carer who is delayed or stuck

  • Ensuring a client is not left without essential care

These situations are not frequent, but when they arise, you’ll be the calm, capable person who steps in to keep clients safe.

Working Pattern (Two‑Week Rota) - Your on‑call shifts follow a repeating two‑week pattern:

Week One

  • Mon: 17:00–22:00 (5 hrs)

  • Tue: 06:00–09:00 & 17:00–22:00 (8 hrs)

  • Wed: 06:00–09:00 (3 hrs)

  • Thu: Off

  • Fri: 17:00–22:00 (5 hrs)

  • Sat: 06:00–22:00 (16 hrs)

  • Sun: 06:00–22:00 (16 hrs)

Week Two

  • Mon: 06:00–09:00 (3 hrs)

  • Tue: Off

  • Wed: 17:00–22:00 (5 hrs)

  • Thu: 06:00–09:00 (3 hrs)

  • Fri: 06:00–09:00 (3 hrs)

  • Sat: Off

  • Sun: Off

This rota averages 33.5 hours of availability per week, with a balance of responsibility, flexibility and rest days.

Who This Role Would Suit? Someone who:

  • stays calm under pressure

  • enjoys helping people

  • is confident making decisions

  • is organised and reliable

  • communicates clearly and kindly

  • is a driver with access to a car

  • is comfortable attending occasional emergency visits

  • wants flexible work that fits around family or other commitments

Experience in care is helpful but not essential — full training is provided.

What You’ll Receive

  • Flexible, home‑based working

  • £100 weekly on‑call allowance

  • £12.71/hr for active work

  • Mileage for any emergency visits

  • Support from a friendly, experienced leadership team

  • Full training and ongoing development

  • The chance to make a real difference to clients and carers

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