Why This Role Stands Out
This hybrid role at DCM Infotech Limited offers a fantastic opportunity to deepen your expertise in critical business applications and develop your problem-solving skills within a reputable manufacturing company. You'll thrive here if you're a proactive, analytical individual eager to contribute to seamless production operations and collaborate with a supportive team. Don't miss out on this chance to advance your IT career!
Quick Overview
Job Description
IT Analyst – Application Operations & Production Support
Position Summary
The IT Analyst is responsible for supporting and monitoring critical business applications, automated processes, document generation systems, payment processing workflows, and operational reporting. This role serves as the first line of technical analysis and troubleshooting, ensuring the accuracy, reliability, and effectiveness of production systems while collaborating with Application Support, Operations, and business stakeholders to identify and resolve issues.
Key Responsibilities
Monitor daily payment processing activities and review system reports to ensure electronic payments are processed accurately and successfully.
Research, analyze, and process payment exceptions, including lockbox reject payments and batch processing activities.
Review and monitor operational dashboards and reports, including Power BI reporting, to identify system anomalies, processing issues, or data discrepancies.
Analyze exception reports and investigate issues requiring corrective action, escalating findings to Application Support teams as needed.
Perform quality assurance reviews and document comparisons to validate generated documents against system-of-record data.
Validate document and application changes following production deployments to ensure expected functionality and data accuracy.
Monitor completion of document review and compliance-related activities, following up with business users when actions are overdue.
Provide first-level application support by performing troubleshooting, root cause analysis, and issue documentation.
Monitor and manage incident and service requests through ServiceNow, ensuring timely review, prioritization, escalation, and resolution.
Support audit activities by gathering documentation, providing evidence, and assisting with compliance-related requests.
Collaborate with business units, vendors, and technology teams to improve operational processes and system performance.
Maintain process documentation, operational procedures, and support knowledge articles.
Identify opportunities for automation, process improvement, and enhanced system monitoring.
Required Qualifications
2+ years of experience supporting business applications, production systems, or IT operations.
Experience analyzing system reports, production exceptions, and operational processes.
Familiarity with ServiceNow or similar IT service management platforms.
Experience working with Microsoft Office Suite, including Excel and Power BI.
Strong analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities while working in a fast-paced environment.
Strong attention to detail and commitment to data accuracy.
Preferred Qualifications
Experience supporting document management, loan servicing, financial services, or enterprise business applications.
Knowledge of application support, batch processing, workflow management, and production monitoring.
Core Competencies
Application Support & Troubleshooting
Production Monitoring & Operations
Incident & Problem Management
Process Improvement
Quality Assurance
Documentation & Compliance
Customer Service & Communication
Team Collaboration
Attention to Detail and Accuracy
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