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Service Logistics Program Manager

Aziro Technologies LLCSanta Clara, CA🇺🇸United StatesPosted Sep 17, 2026

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Santa Clara, CA, United States
Posted
Yesterday
Process Improvement

Job Description

Job titile- Service Logistics Program Manager
Location: Santa Clara, CA.
Contract Opportunity
Position Overview
We are seeking an experienced RMA Dispatch & Service Logistics Program Manager to lead and coordinate projects related to hardware and field engineer dispatches (RMA), asset recovery, reverse logistics, end-to-end supply chain operations, and process improvement. This is an in-office role at the Everpure HQ in Santa Clara, CA.
The ideal candidate will have hands-on experience with RMA and service logistics processes in the high tech industry or similar, strong project management capabilities, and the ability to coordinate cross-functional teams to deliver projects on time and within scope. Experience with SAP and ServiceNow is preferred but not required.
Key Responsibilities
  • Manage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.
  • Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other relevant functions.
  • Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
  • Develop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.
  • Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.
  • Monitor project progress, proactively identify risks and dependencies, and drive corrective actions.
  • Facilitate project meetings and communicate project status to stakeholders and leadership.
  • Work with internal teams and external logistics/service partners to resolve operational issues.
  • Support process documentation, standard operating procedures, and implementation of new workflows or systems.
  • Coordinate testing, implementation, and rollout of process or system changes.
  • Track project KPIs and use data to measure project outcomes and operational improvements.
  • Ensure projects follow established governance, documentation, and change-management processes.
Required Qualifications & Experience
  • 3-5 years of experience required
  • Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes.
  • Strong project management experience with a demonstrated ability to manage multiple projects or workstreams simultaneously.
  • Experience coordinating cross-functional teams and stakeholders.
  • Strong organizational, analytical, problem-solving, and communication skills.
  • Ability to manage timelines, priorities, risks, dependencies, and competing requirements.
  • Experience documenting and improving business processes and workflows.
  • Strong attention to detail and ability to work effectively in a fast-paced, changing environment.
  • Proficiency with project management and collaboration tools.

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