Salesforce Business Analyst

Job description

We are seeking an experienced Salesforce Service Max Field Service Lightning FSL Business Analyst for an onsite role The Business Analyst will work closely with business stakeholders field operations teams and Salesforce delivery teams to gather requirements design functional solutions and support successful implementation of Salesforce Field Service Lightning

Key Responsibilities

Work onsite with business stakeholders field technicians’ dispatchers and service managers to understand field service processes

Elicit analyze and document business requirements for Salesforce ServiceMax solutions

Translate business requirements into functional specifications user stories and acceptance criteria

Design functional solutions covering Work Orders Service Appointments Dispatcher Console Service Territories Skills and Scheduling Policies

Collaborate with architects and developers to ensure solutions align with business needs and Salesforce best practices

Support configuration validation functional testing and User Acceptance Testing UAT

Assist with data validation reporting requirements and process documentation

Facilitate workshops requirement walkthroughs and stakeholder reviews

Support change management training and post go live stabilization activities

Required Skills Experience

6 years of experience as a Business Analyst with at least 2 years on Salesforce Field Service Lightning FSL

Strong understanding of field service business processes and workforce management

Handson experience with Salesforce Service Cloud and Field Service Lightning features

Experience creating user stories process flows functional specifications and acceptance criteria

Knowledge of Salesforce objects security model and reporting capabilities

Experience working in Agile Scrum delivery environments

Excellent communication facilitation and onsite stakeholder management skills

Good to Have

Salesforce Field Service Lightning Consultant or Business Analyst certification

Experience with Service Max or other Field Service Management products

Exposure to integrations with ERP inventory or billing systems

Experience supporting large enterprise or global Salesforce implementations

Skills

Mandatory Skills: Salesforce ServiceMax, Salesforce Field Service Lightning, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Lightning Web Components (LWC), SFDC Data Model, Health Cloud, Vlocity Omni studio Salesforce