Operations Tech Lead: Infra & Incident Response

Latitude.sh is seeking an experienced Lead Senior Operations Analyst to oversee a team responsible for 24/7 operational coverage of our global platform. You will act as the escalation point for complex issues, coordinate across internal and remote center teams, and drive performance through coaching and development.

The role focuses on hardware, software, and network infrastructure, including incident management, root cause analysis, and SOP development to raise standards and efficiency across