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Operations Tech Lead: Infra & Incident Response

WebHostingBrisbane, Brisbane🇦🇺Australia

Why this role stands out

Step into a pivotal leadership role at Latitude.sh, where you will shape the future of cloud infrastructure while enjoying the flexibility of a hybrid work environment. This position is perfect for a proactive problem-solver who thrives on mentoring teams and driving high-impact technical excellence within a fast-growing, innovative company. Apply today to bring your expertise to a team that values your contribution and offers significant opportunities for professional growth.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationBrisbane, Brisbane, Australia
Agile

Job description

Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

Why Latitude.sh?

We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd - you'll be an essential contributor, making a real impact from day one. Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.

What You'll Be Doing

Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;

Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards;

Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet;

Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Documentation & Process Improvement

Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

Identify process gaps and propose improvements to the Operations Manager;

Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

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